CHAPTER 9 Outside Diagnostic Laboratory Services Chapter Outline Choosing a Diagnostic Laboratory Sample Submission Laboratory Forms Sample Shipment Sample Pickup Results Fees Client Service Learning Objectives Mastery of the content…
CHAPTER 19 Pet Health Insurance Chapter Outline Indemnity Insurance Premiums Deductibles Copay Annual Policy, per-Incident, or Lifetime Limits Preexisting Health Conditions Waiting Period Hereditary and Congenital Conditions Chronic Conditions Exclusions…
CHAPTER 12 Interacting with a Grieving Client Chapter Outline Understanding the Human-Animal Bond Understanding Euthanasia The Euthanasia Procedure Pet Memorials Cremations Owners Picking up Remains Understanding and Dealing With Grief…
CHAPTER 18 Accounts Receivable Chapter Outline Accepting Payment on Accounts Receivable Instituting a No-Charge Policy Monthly Statements Calculating Finance Charges Collection Procedures for Outstanding Accounts Fair Debt Collection Practices Act…
CHAPTER 6 Stress and Burnout Chapter Outline Stress Identification Positive and Negative Stress Choice, Control, and Consequences Stages of Stress Role of Neurotransmitters Personalities and Stress Identifying Stressors Coping With…
CHAPTER 7 Practice Design Chapter Outline Principles of Time and Motion Body Positioning Ergonomics Health and Safety of Reception Team Members Design and Function of Effective Practices Creating Comfortable Reception…
CHAPTER 4 Veterinary Ethics and Legal Issues Chapter Outline Code of Ethics Veterinary Ethics Legal Issues Veterinary Practice Act Definitions of Law Consent Emergency Care Malpractice Abandoned Animals Impending Laws…
CHAPTER 16 Controlled Substances Chapter Outline Schedule of Drugs Management of Controlled Substances Learning Objectives Mastery of the content in this chapter will enable the reader to: • Define controlled substances….
