CHAPTER 11 Client Communications Chapter Outline Verbal and Written Skills Letter Etiquette Email Etiquette Client Compliance Reminders and Recall Systems Educational Information Body Language Folded Arms Body Posture Eye Contact…
CHAPTER 14 Medical Records Management Chapter Outline Legibility of Medical Records Choosing a File System Paper Records Computerized Medical Records Choosing Medical Record Software Efficiency of Computerized Laboratory Requisition Forms…
CHAPTER 15 Inventory Management Chapter Outline Fundamentals of Inventory Distributors and Manufacturer Representatives Designing an Inventory System Central Inventory Location Developing Reorder Points and Quantities Developing a Want List Order…
CHAPTER 25 Professional Development Chapter Outline Self-Assessment Myers-Briggs Type Indicator Campbell Interest and Skill Survey 16 Personality Factors Transferable Skills Personal Skills Marketing Skills Employment Opportunities Preparing Employment Data Cover…
CHAPTER 9 Outside Diagnostic Laboratory Services Chapter Outline Choosing a Diagnostic Laboratory Sample Submission Laboratory Forms Sample Shipment Sample Pickup Results Fees Client Service Learning Objectives Mastery of the content…
CHAPTER 19 Pet Health Insurance Chapter Outline Indemnity Insurance Premiums Deductibles Copay Annual Policy, per-Incident, or Lifetime Limits Preexisting Health Conditions Waiting Period Hereditary and Congenital Conditions Chronic Conditions Exclusions…
CHAPTER 12 Interacting with a Grieving Client Chapter Outline Understanding the Human-Animal Bond Understanding Euthanasia The Euthanasia Procedure Pet Memorials Cremations Owners Picking up Remains Understanding and Dealing With Grief…
CHAPTER 18 Accounts Receivable Chapter Outline Accepting Payment on Accounts Receivable Instituting a No-Charge Policy Monthly Statements Calculating Finance Charges Collection Procedures for Outstanding Accounts Fair Debt Collection Practices Act…
CHAPTER 6 Stress and Burnout Chapter Outline Stress Identification Positive and Negative Stress Choice, Control, and Consequences Stages of Stress Role of Neurotransmitters Personalities and Stress Identifying Stressors Coping With…
CHAPTER 7 Practice Design Chapter Outline Principles of Time and Motion Body Positioning Ergonomics Health and Safety of Reception Team Members Design and Function of Effective Practices Creating Comfortable Reception…
