Clinical Assisting

Oct 1, 2016 by in EXOTIC, WILD, ZOO Comments Off on Clinical Assisting

CHAPTER 23 Clinical Assisting Chapter Outline Examinations Taking a History Restraint Vaccinations and Diseases Common Diseases Diagnostics Bloodwork Cytology Urinalysis Fecal Analysis Electrocardiogram Blood Pressure Diagnostic Imaging Safety Guidelines Digital…

read more

Marketing

Oct 1, 2016 by in EXOTIC, WILD, ZOO Comments Off on Marketing

CHAPTER 10 Marketing Chapter Outline Branding the Practice Indirect Marketing Direct Marketing Internal Marketing Reminders Recalls Newsletters Other Ideas for Internal Marketing External Marketing Web Sites Developing a Web Site…

read more

Calculations and Conversions

Oct 1, 2016 by in EXOTIC, WILD, ZOO Comments Off on Calculations and Conversions

CHAPTER 24 Calculations and Conversions Chapter Outline Monthly Finance Charges Accounts Receivable Percentages Inventory Turns per Year Developing an Effective Product Markup Dispensing Fees Developing an Effective Service Markup Cost/Benefit…

read more

The Receptionist Team

Oct 1, 2016 by in EXOTIC, WILD, ZOO Comments Off on The Receptionist Team

CHAPTER 2 The Receptionist Team Chapter Outline Managing the Reception Area Team Etiquette Developing Effective Phone Techniques Managing Multiple Phone Lines Turning Phone Calls Into Appointments Taking Messages for Veterinarians…

read more

Occupational Hazards and Safety Issues

Oct 1, 2016 by in EXOTIC, WILD, ZOO Comments Off on Occupational Hazards and Safety Issues

CHAPTER 21 Occupational Hazards and Safety Issues Chapter Outline Zoonotic Diseases Disease Transmission Control of Zoonotic Diseases Animal Bites Safety Hazards in the Veterinary Practice Moving Equipment Wet Floors Running…

read more

Team Management

Oct 1, 2016 by in EXOTIC, WILD, ZOO Comments Off on Team Management

CHAPTER 3 Team Management Chapter Outline Leadership Four Steps of Management Leadership Styles Leadership Commitment Become an Effective Leader The Positive Effects of a Team The Four R’s of Team…

read more

Technology in the Office

Oct 1, 2016 by in EXOTIC, WILD, ZOO Comments Off on Technology in the Office

CHAPTER 8 Technology in the Office Chapter Outline Information Systems Hardware Software Selecting Hardware Location, Location, Location Types of Computers Processor Selection Printer Selection Servers Selecting Software Cost Analysis Software…

read more

Preparing and Maintaining a Budget

Oct 1, 2016 by in EXOTIC, WILD, ZOO Comments Off on Preparing and Maintaining a Budget

CHAPTER 20 Preparing and Maintaining a Budget Chapter Outline Accounting and Bookkeeping Certified Public Accountant Accounting Basics Accounts Payable Accounts Receivable Summary Average Client Transaction Cash Availability Client Surveys Compliance…

read more

Human Resources

Oct 1, 2016 by in EXOTIC, WILD, ZOO Comments Off on Human Resources

CHAPTER 5 Human Resources Chapter Outline Organizational Behavior Hiring the Perfect Team Reviewing Resumes Reviewing Letters of Reference Asking the Right Questions Questions Not to Ask Pre-employment Screening References The…

read more

Appointment Management Systems

Oct 1, 2016 by in EXOTIC, WILD, ZOO Comments Off on Appointment Management Systems

CHAPTER 13 Appointment Management Systems Chapter Outline Paper Versus Software Management Schedule Designing the Appointment Book Template Factors in Appointment Scheduling Number of Veterinarians Veterinary Technician Appointments Length of Time…

read more
Get Clinical Tree app for offline access