CHAPTER 24 Calculations and Conversions Chapter Outline Monthly Finance Charges Accounts Receivable Percentages Inventory Turns per Year Developing an Effective Product Markup Dispensing Fees Developing an Effective Service Markup Cost/Benefit…
CHAPTER 2 The Receptionist Team Chapter Outline Managing the Reception Area Team Etiquette Developing Effective Phone Techniques Managing Multiple Phone Lines Turning Phone Calls Into Appointments Taking Messages for Veterinarians…
CHAPTER 21 Occupational Hazards and Safety Issues Chapter Outline Zoonotic Diseases Disease Transmission Control of Zoonotic Diseases Animal Bites Safety Hazards in the Veterinary Practice Moving Equipment Wet Floors Running…
CHAPTER 3 Team Management Chapter Outline Leadership Four Steps of Management Leadership Styles Leadership Commitment Become an Effective Leader The Positive Effects of a Team The Four R’s of Team…
CHAPTER 8 Technology in the Office Chapter Outline Information Systems Hardware Software Selecting Hardware Location, Location, Location Types of Computers Processor Selection Printer Selection Servers Selecting Software Cost Analysis Software…
CHAPTER 20 Preparing and Maintaining a Budget Chapter Outline Accounting and Bookkeeping Certified Public Accountant Accounting Basics Accounts Payable Accounts Receivable Summary Average Client Transaction Cash Availability Client Surveys Compliance…
CHAPTER 5 Human Resources Chapter Outline Organizational Behavior Hiring the Perfect Team Reviewing Resumes Reviewing Letters of Reference Asking the Right Questions Questions Not to Ask Pre-employment Screening References The…
CHAPTER 13 Appointment Management Systems Chapter Outline Paper Versus Software Management Schedule Designing the Appointment Book Template Factors in Appointment Scheduling Number of Veterinarians Veterinary Technician Appointments Length of Time…
CHAPTER 11 Client Communications Chapter Outline Verbal and Written Skills Letter Etiquette Email Etiquette Client Compliance Reminders and Recall Systems Educational Information Body Language Folded Arms Body Posture Eye Contact…
