Clinical Assisting

CHAPTER 23


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Clinical Assisting




There are many facets involved with assisting veterinarians and veterinary technicians. There are excellent books (referenced at the end of the chapter) available that give greater detail for the topics listed below. This chapter is intended to provide brief information for the new student and team member. Once these basis skills have been mastered, a review of the books referenced will help develop more advanced skills.



EXAMINATIONS


Taking a History


It is the responsibility of all team members, but especially veterinary assistants and technicians, to check the patient into a room and obtain a complete history from the client. Chapter 14 provides detailed instructions on how to take an accurate history. It is very important to know if a pet has been vomiting or has diarrhea, how long it has had the presenting symptoms, and whether the owner can correlate any symptoms with abnormal events. The history taker must write down all the information provided by the owner; the details may provide a valuable tool for the doctor as an attempt is made to make a diagnosis. A good history taker is a valuable asset to the practice.



Restraint


It is the duty of the team to prevent the veterinarian or veterinary technician from being bitten by the patient. Restraint is one of the most important tasks that must be learned and mastered. Patients can be wiggly and excited. All patients have their own emotions and deal with stress differently. They may be scared and may bite out of fear; others will bite because of pain or because they are aggressive. Every animal should be treated as if it could bite, puppies and kittens included. When doctors look into the patients’ eyes and ears, they may become scared and bite out of fear. Dogs and cats can bite the tip of the doctor’s nose when they are looking in a patient’s eyes. Cats are quick with their forefeet and will strike with no warning.



Time and experience will teach new team members the best way to restrain animals and how much restraint is needed for each individual. Some cats may react best with little restraint; when the scruff is grabbed for restraint, they begin to object.


All animals should be observed while being restrained. The patients should remain pink and able to breathe well. If the patient’s mucous membranes become blue (cyanotic) at any time, the animal should be given a break.


If a muzzle is needed at any time, team members should not hesitate to use it (Figure 23-1). Muzzles are made to protect team members from being bitten! Some owners may argue that their pet does not need a muzzle; however, for everyone’s safety, including the owner’s, muzzles should be used. Both dog and cat muzzles are available and come in a variety of sizes. Muzzles should fit snugly on a dog’s nose. If the dog can open its mouth, the muzzle is too large, and the purpose of the muzzle is defeated. Cat muzzles should fit snugly over the entire head. Cat bags and towels may also be helpful to prevent team members from becoming scratched (Figure 23-2). The full cat body is placed inside the bag with only the head exposed. Most bags have two small openings that will allow front legs to be pulled through if needed.






image What Would You Do/Not Do?


Sami Yung has brought Spot into the practice for her annual examination. Because there is a large Asian population in the area, the veterinary practice has learned two things about the Asian culture; people are brought up to respect elders, and they have a great respect for harmony. If they do not understand something, they may not admit it so as to avoid disrupting harmony. Mrs. Yung speaks a moderate amount of English, but in the past has not administered medications to her pet as directed. The team feels that it may due to a misunderstanding. Spot is 7 years old now and is advised to have a senior wellness exam, including bloodwork, urinalysis, and an ECG. Mrs. Yung approves the estimate for the senior wellness exam, which reveals a urinary tract infection (UTI). Teresa, the veterinary technician working with Mrs. Yung, believes that Mrs. Yung may not understand the recommendations, although she signed the estimate. Dr. Dreamer examines Spot and explains to Mrs. Yung that a urinary tract infection has been diagnosed, and a further workup is recommended to determine the cause. Mrs. Yung only nods her head, but never asks any questions or states yes or no when asked specific questions.



What Should Teresa Do?


Because Teresa is always concerned about clients and their level of understanding, she has determined that Mrs. Yung may not understand everything that is being stated to her. Teresa should create another estimate for a further workup. She should be able to find printed information regarding UTI workups, including radiographs to rule out stones and a culture for bacteria. Teresa should be able to advise Mrs. Yung to find a family member or friend to review the information with her, and schedule a follow-up visit in 2 days to determine what the next step will be or if conservative treatment will be the only option. It is imperative to understand the cultural diversity and actions of clients, how language and cultural barriers may affect their understanding of veterinary procedures, and whether or not they communicate this to team members. Team members must take these factors into consideration and do their best to help clients understand the treatments recommended for their pets.



VACCINATIONS AND DISEASES


Pets are exposed to a variety of diseases throughout their lifetime and should receive vaccinations to protect against potential disease or infection. Vaccination protocols can vary due to the age of the animal, location within the United States, colostral antibodies, vaccine type and route, nutritional status of the patient, and whether any other medications are being administered. Vaccine manufacturers print protocol guidelines on the product information insert to help veterinarians develop protocols for each species.


Vaccines are available in three types: modified live, killed, or recombinant. Modified live vaccines use a



virus or bacteria that has been passed through a culture to reduce its virulence, whereas a killed vaccine introduces an inactivated virus into the body. Recombinant vaccines are available in two types. The first is the subunit vaccine, produced by a microorganism that has been engineered to make a protein, which then elicits an immune response in a target host. Another is the recombinant vector type, in which harmless genetic material from a disease-causing organism is inserted into a weakened virus or bacterium (the vector). When the vector organism replicates, the genetic material that was inserted elicits the desired immune response.


The animal generates an immune response to antigens in the vaccine, thus providing protection from disease. Killed vaccines use an adjuvant to enhance an immune response to the vaccine; vaccines made with modified live viruses do not need an adjuvant because viral antigens alone can induce a strong enough response to provide protection. Recombinant vaccines provide superior, faster, and safer protection than modified live or killed vaccines. However, at present only a few vaccines use recombinant technology.


Most vaccinations are given subcutaneously (under the skin) and take several weeks to reach optimal immunity levels. Vaccines must be shipped on ice and kept cool until the pet receives them. Warm temperatures will deactivate vaccines; it is therefore imperative that they remain refrigerated until used. Some vaccines are only in liquid form; others require reconstitution with a sterile diluent before use. For those that require reconstitution, a sterile syringe and needle are aseptically inserted into the bottle of sterile diluent and the entire milliliter of diluent is removed. The needle is then inserted into the powder vial and the diluent is injected. The syringe and needle can be removed and kept clean. The vial can be mixed by rotating it back and forth. Once all the powder has dissolved, the needle can be reinserted into the vial and the vaccine removed. It is important to remember that the needle should not touch anything except the rubber stopper; fingers must stay away from the needle! Sterile syringes should always be used. Never use resterilized syringes for vaccines; the process from the autoclave will deactivate the vaccination.


A variety of combinations of vaccinations are available on the market; the preference rests with the veterinarian as to which combination to order. It is highly recommended to indicate in the medical record where the vaccine was given. Some vaccines may cause localized reactions, and if the location of administration has been documented in the record, vaccine reaction can be ruled in or ruled out. Stamps are available to chart the location easily (Figure 23-3).


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FIGURE 23-3 Stamp.


Common Diseases


Boxes 23-1 through 23-3 are not a complete list of diseases, but rather a summary of diseases for which there are vaccines. A brief description of the disease and symptoms is also included. Some tests are available for in-house diagnostics to determine if a pet has a disease, whereas other tests need to be submitted to an outside laboratory for diagnostics. Table 23-1 summarizes tests available for diagnostics.



Box 23-1   Common Canine Infectious Diseases


CORONAVIRUS


A contagious viral infection of the gastrointestinal tract that causes vomiting and diarrhea. Symptoms are similar to those of parvo, but the virus is not as hardy as the parvovirus, nor is the disease as life threatening.










Box 23-2   Common Feline Infectious Diseases


CALICIVIRUS (FCV)


An upper respiratory infection of cats with signs similar to those of feline rhinotracheitis. In addition, ulcers may be seen on the tongue and in the mouth. FCV also has a carrier state, in which healthy-looking cats are carriers of the virus. Infection is acquired by ingestion or inhalation of infectious virus present in saliva, secretions, or excretions from infected cats.










Box 23-3   Common Large Animal Diseases


The following infectious viruses have vaccinations available for protection.


EQUINE










CATTLE











DIAGNOSTICS


Many factors are considered when determining a diagnosis. History, physical exam, and laboratory results all provide information to the veterinarian. Diagnostic testing can take hours to accomplish and can depend on the client’s financial situation. Clients should be provided with estimates before starting any diagnostics, so that they may elect to proceed with one test at a time.


Laboratory tests may include in-house bloodwork or panels sent to an outside laboratory (see Chapter 9). In-house lab work may consist of complete blood count (CBC) and chemistries (both abbreviated and complete panels are available), heartworm tests, fecals, urinalyses, cytologies, FeLV/FIV tests, and parvovirus tests. A variety of companies produce a number of tests that are available for use in practice; the product insert should be used as a guide to completing each test correctly. Directions that are not followed correctly can yield inconclusive results, producing a false-positive or –negative result. Not only does this provide substandard medicine, it decreases the profits of the veterinary practice. Any failed tests should be repeated and reported to the practice manager in case the tests are tracked.




Bloodwork


It is imperative for the veterinary assistant and technician to become familiar with general tests that are run in-house. Clients will ask what test correlates with what bodily system, and these questions must be answered clearly and confidently. Table 23-2 lists the names of common tests and the system with which the test correlates.





Urinalysis


Urine samples can provide a wealth of information for the veterinarian, and several tests can be performed on one sample. Most urine samples are obtained by free catch; either the owner has obtained a sample or an assistant has walked the dog and caught a midstream urine sample (Figures 23-4). Other methods of collection include cystocentesis or catheterization (Figure 23-5). If a urine sample will be sent to the laboratory for culture, a sample acquired by cystocentesis is highly recommended because it is a sterile sample that is obtained without any contamination. Cystocentesis is the process of inserting a needle into the bladder and withdrawing a sample.




The tests that can be completed on urine are numerous; the most common tests completed in the hospital include specific gravity, stick urinalysis, and sediment (Boxes 23-4 and 23-5). The specific gravity provides the concentration of the urine and is a key indicator of how well the kidneys can concentrate the urine. Certain disease processes can affect the concentration, including renal disease and diabetes.




A stick urinalysis is performed by dipping a urinalysis stick into the sample itself (if it is a sterile sample, the urine should be dropped onto each testing block) (Figure 23-6).



The sediment is essential to verify the information provided by the stick.






DIAGNOSTIC IMAGING


Most practices use a radiograph machine to produce high-quality x-rays. A radiograph is a visible record produced by x-rays penetrating an object. Radiographs can provide a great amount of detail in a short amount of time.



Safety


Care must be taken when taking radiographs. Safety cannot be emphasized enough. Studies indicate that excess radiation causes cancer, birth defects, a decreased life span, and fertility issues. Protection must be worn at all times while taking radiographs (Box 23-6 and Figure 23-8). Lead thyroid collars, gowns, and gloves are the absolute minimum that should be provided to all team members allowed to take radiographs. Eye goggles are also a good idea (eyes cannot be replaced!) to provide ultimate protection. Team members who are exposed to radiation on a daily basis have a higher incidence of reproductive, thyroid, and eye cancers.




Lead aprons, collars, and gloves should never be folded; any fold can crack the lead and allow radiation to penetrate the team member, decreasing safety (Figure 23-9). All apparel should be hung on a wall or laid flat on a table surface to prevent cracking. Aprons, collars, and gloves should be radiographed yearly to check for any cracks that may have appeared (Figure 23-10). Radiographs should be compared year to year, and safety equipment should be replaced as soon as visible cracks appear. Team member safety cannot be compromised.





Guidelines


Several regulations must be followed to comply with guidelines set for employee safety. All team members in the room during the radiograph process must be older than 18 years. Dosimetry badges must be worn at all times, and pregnant team members should especially avoid exposure to radiation. Personal protective equipment (PPE) must be worn. Employers must enforce the use of PPE, and employees must wear PPE. According to the Occupational Safety and Health Administration (OSHA), employers can be fined for not providing or enforcing the use of PPE, and employees can be fired for not wearing PPE. Excess radiation can have detrimental effects, and all protection must be used.


A dosimeter measures radiation exposure and should be worn on the collar at the thyroid gland level. The maximum permissible dose (MPD) is 5000 millirems per year (a millirem is 1/1000 rem), and should be monitored closely. The average exposure is 5 rem per year for a small or mixed practice. The United States Nuclear Regulatory Commission has determined that the MPD is a dose that is unlikely to harm a person over a lifetime of taking radiographs. Every precaution should be taken to keep radiation exposure low by wearing all protective gear. If a practice manager notices high levels of exposure on a dosimetry report, an investigation should be launched to determine the source of radiation. Machines may malfunction, and this may be the only way to detect the excess radiation being emitted.


All radiograph machines must be monitored and inspected by an Environmental Protection Agency (EPA) official yearly. The EPA certificate must be posted in the radiology room.


A radiology log can be helpful to team members when a digital system is not used. Figure 17-1 shows an example, listing the date, client and patient name, area being studied, position, and machine settings. This type of log allows team members to retrieve settings used in previous radiographs in case repeat or follow-up radiographs are required. To compare radiographs, the same setting should be used on both. Different settings may produce slight differences in quality of images, thereby making comparison difficult. Digital radiographs have setting information stored with the image, allowing exact settings to be used.


Films must be stored in a system that allows quick and easy retrieval. Digital radiographs are stored in the patient’s file, allowing quick access at all times. Regular films may be alphabetized by the client’s last name or patient name, or numerically by client ID number. Whichever system is used, it must be simple and prevent lost films. Lost films are the biggest hassle of film storage. Many clinics now use a scanner or digitizer to enter radiographs onto a CD for easy retrieval, freeing up storage space once taken by radiographs. This also eliminates lost radiographs.


Radiograph checkout logs should also be implemented when owners take x-rays for second opinions or when films are sent to a specialist. Figure 17-2 shows a log that allows radiographs to be traced if they have not been returned.



Digital Radiographs


With the technology available today, digital x-rays have begun to replace the standard x-ray system. With digital x-rays, the tube is coupled with a specialized receiver that changes x-rays into electrical signals. The image is digitized and displayed on a computer screen, then stored on a DVD, CD, or magnetic optical disk (MOD). The advantages of a digital system are numerous. The processing time is reduced to seconds because film does not have to be processed. Images can be viewed immediately and can be manipulated with software to lighten, darken, or magnify the image. If a film needs to be repeated for positioning only, it can be done in a shorter amount of time. Views are stored within the computer system and/or disk, so images are never lost. Images can also be sent to a specialist for a second opinion by phone, DSL, or T1 cable line.




Ultrasound


The use of ultrasound is becoming popular within veterinary practices, especially as the price of units decreases. Ultrasound is noninvasive and well tolerated by patients. A major disadvantage is the learning curve associated with using the unit. It takes practice and patience to master ultrasound imaging; the diagnosis is only as good as the diagnostician.


Ultrasound uses sound technology. The frequency of sound is computed into an image with an equation that involves wavelength and frequency. Sound reflection forms the basis of an ultrasound image. The thicker the tissue, the less sound is reflected, creating a darker image on the screen. The thinner the tissue, the more sound is reflected, creating a lighter image of the organ.


Ultrasound can be useful in diagnosing and evaluating tendon injuries, tendon sheath infections, adhesions, or foreign bodies. Joints can be evaluated for injury, neoplasia, or osteomyelitis. Abdominal cavities can be evaluated for fluid, cancer, or congenital defects. The list of uses for ultrasound is endless, making it a useful diagnostic tool when evaluating pets for disease.



Computed Tomographic Scanning


Computed tomographic (CT) scanning is performed by passing a thin x-ray beam through the patient and measuring the x-ray attenuation at multiple sites within a thin slice of a patient’s anatomy. A computer then configures the data and provides a cross-sectional image on a video monitor. In veterinary medicine, a CT scan is generally used to diagnose neurologic disorders within the spinal column or brain. It can also be helpful to identify musculoskeletal, thoracic, and abdominal disorders.


Patients must be fully anesthetized to prevent movement within the machine. The patient is placed in a ventrodorsal position on a table that moves through the machine. As the table moves, the CT scanner obtains cross-sectional data. Two studies are generally performed: the first without any contrast media, the second after an intravenous injection of iodinated contrast. Contrast allows visualization of vascular structures.



Magnetic Resonance Imaging


Magnetic resonance imaging (MRI) is the newest imaging modality for veterinary medicine. MRI is similar to CT scanning in that it takes thin slices in cross-section and transfers the images to a video screen. MRI differs in that it does not use radiation to create the image; it uses radiowave signals in which hydrogen nuclei have been disturbed by a radiofrequency pulse. MRI produces superior results; clearer images and sensitivity to the composition of tissues are just two qualities worth mentioning. These qualities are excellent for diagnostics involving the brain and spinal cord.


Some veterinary teaching hospitals and veterinary specialty practices use MRIs; most animals are referred to a human hospital, imaging center, or a truck-based mobile MRI unit. Patients must be anesthetized for these centers; therefore the veterinarian must provide everything that would be needed for anesthesia, resuscitation (if needed), and recovery. The animal’s bowels and bladder should be empty, and it should be parasite free.


Because MRIs use a strong magnetic field, anything metal must be removed from the room. The magnetic field will forcefully pull any metal object into the magnet, injuring anything in its path. Therefore animals must be anesthetized with injectable anesthesia. This can be a disadvantage because it can be difficult to monitor patients while they are undergoing the procedure. MRIs generally take 45 to 60 minutes to complete. They can be done with and/or without contrast media.



SURGERY


Surgery entails a wide variety of topics. Team members should familiarize themselves with the following summaries, then seek further training. A surgical procedure does not start in the operating room; it begins with client education. Clients must fully understand the procedure their pet will be receiving and understand the risks associated with anesthesia. With the appropriate drug choice, monitoring, and recovery, the anesthetic risk is decreased. Client communication and education is the No. 1 preoperative procedure.



After clients have received all appropriate education regarding the procedure and the risk of anesthesia, they must sign an anesthetic release. Examples of anesthetic release forms are provided in Chapter 2. It is imperative that the client’s phone number, cell phone, and/or pager be listed in case an emergency occurs and the client must be contacted during the procedure.


Clients must be informed of the risks and benefits the pet is subject to before the procedure is performed. Informed consent ensures that the client has been advised, understands the risks, and agrees to the procedures elected. Chapter 4 defines informed consent in more detail.



Preanesthetic Documentation


Preanesthetic questions MUST be addressed and documented. It should be confirmed that patients have been held off food and water (NPO) per practice instructions. Owners must be given the option (if it is not hospital policy) to have preoperative tests performed on their pet before anesthesia.




• Bloodwork: The very minimum that should be offered is bloodwork that evaluates the kidney and liver function, as well as red blood cells, white blood cells, and platelet function. Most manufacturers offer preoperative panels that include blood urea nitrogen, creatinine, alanine aminotransferase, alkaline phosphatase, glucose, total protein, and a complete blood count. Anesthesia is metabolized by the liver and kidneys; it is imperative to know if they are functioning correctly. If a patient is deficient in platelets, it is helpful to know this before surgery; a patient with low platelets could bleed to death.


• ECG: An ECG is an excellent indicator of heart disease. An ECG will detect premature ventricular contractions or other abnormalities that may necessitate postponement of surgery.


• IV catheter and fluids: If IV fluids are not a requirement of the practice, the owner should be strongly advised to permit them. IV fluids help maintain the patient’s blood pressure while under anesthesia, help support the kidneys, and allow an access port to the vein in case of emergency. If a patient goes into cardiac arrest while under anesthesia, drugs can be administered much faster through an existing line versus placing a catheter in an emergency.


• Histopathology: If a patient is having a mass or growth removed, clients should be advised to send the growth to a pathologist to determine the correct pathology. Many cancerous tumors look benign but are not. A pathologist who reviews cytologies as a profession can make an informed diagnosis of masses submitted.


If a patient is going to be spayed or neutered, it should be checked for testicles. Owners cannot always tell the correct gender of an animal; therefore it must be verified before surgery (it is frustrating and wasted time when a veterinarian cuts into the abdomen of a patient looking for a uterus to find out it is a male!). If a mass will be removed from the patient, the hair should be clipped (before the owner leaves) to verify the mass or masses that the owner has agreed to remove. If any other masses are found on physical exam, the owner should be called for permission to remove the additional masses.


Each patient should receive a physical exam at least 12 hours before anesthesia. The heart and lungs should be evaluated with both heart rate and respiratory rate noted. The mucous membranes should be pink, and the capillary refill time should be within 2 seconds. The pulse should be strong; any pulse deficits should be noted. The abdomen should feel normal to palpation, as should the lymph nodes. The pet should be well hydrated and have a normal temperature, and a weight should be taken for the current visit.


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Oct 1, 2016 | Posted by in EXOTIC, WILD, ZOO | Comments Off on Clinical Assisting

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