Section 2. Hospital Management
Joann Colville
QUESTIONS
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1. Contaminated gloves and gauze are disposed of
a. In the sharps container
b. In the biohazard waste disposal
c. In the restroom trash receptacle
d. In any trash receptacle that is dated
2. When referring to the use of hazardous products in the workplace, it is imperative to always do what first?
a. Check the proper psi of the fire extinguisher
b. Confirm the status of insurance
c. Read the label for cautions, handling procedures, and directions
d. Confirm that duties are in your job description
3. SOAP is the acronym for
a. Symptoms, observations, assessment, plan
b. Subjective, objective, assessment, plan
c. Streamlined operation action plan
d. Synergistic outline alternative for prognosis
4. MSDS is the acronym for
a. Modified systemic dental systems
b. Main surgery and dental supplies
c. Material safety data sheet
d. Mandatory safety detail score
5. OSHA is the acronym for
a. Occupational Safety and Health Administration
b. Occupational Solicitation Hazards Administration
c. Occupational Storage of Hazardous Agents
d. Occupational Signs for Health Associations
6. Which of the following tasks is not legal for veterinary technicians?
a. Venipuncture
b. Patient restraint
c. Parking clients’ cars
d. Prescribing medications
7. The optimal temperature for housing most mammals and birds is
a. 55° F
b. 65° F to 84° F
c. 98.6° F
d. 100° F
8. Which of the following diseases/conditions warrants isolation of the affected animal?
a. Bordetella bronchiseptica
b. Diabetes
c. Renal disease
d. Lyme disease
9. How many sides/surfaces are there to an animal cage?
a. 7
b. 6
c. 5
d. 4
10. Washing your hands immediately after completing a procedure is most important in which of the following situations?
a. Exposure to radiation from the x-ray machine
b. Holding an animal that may have Microsporum canis infection
c. Invoicing a file for a cat with feline leukemia
d. Bathing a dog with demodectic mange
11. How should you dispose of used needles and syringes?
a. Syringes must be disposed of in a sharps container; needles should be cut off and thrown in the garbage.
b. Needles and syringes should be autoclaved and placed in the garbage.
c. A needle should be cut off a syringe and placed in the sharps container; the syringe may be cleaned, sterilized, and reused or discarded.
12. Universal precautions refers to
a. Sterile surgical packs
b. Blood-borne pathogens
c. Disinfectants with a red label
d. The safe handling of MSDS
13. Offensive language in the workplace may be an example of
a. Infringement of privacy
b. Freedom of speech
c. Sexual harassment
d. Medical interpretation
14. Why should the lid of a sample never be used as the primary label?
a. There is not enough room to write
b. Lids can get misplaced
c. It is too difficult to read instructions
d. Ink may become smudged
15. When clients are instructed to bring in a fecal sample, how much are they told to collect?
a. 1 pint
b. 1 to 2 teaspoons
c. 1 cup
d. 60 ml
16. Examples of PPEs are
a. Needles and syringes
b. Masks, gowns, gloves, and goggles
c. Drapes and towels
d. Surgical scrub and alcohol
17. If you found a 2-liter ventilation bag in the reception area, you would return it to
a. The x-ray department
b. The lab
c. The surgery suite
d. The kennel
18. A shipment of Sodasorb arrives. You should deliver it to
a. The surgery suite to be placed in surgical packs
b. The surgery suite for use in the autoclave
c. The surgery suite for cleaning the instruments
d. The surgery suite for use in the anesthesia machine
19. What is the most appropriate “cloth” to use on the microscope lens?
a. Kim wipes
b. Lens paper
c. Tissue paper
d. Gauze
20. Surgical drapes, towels, and gowns should be washed
a. With the kennel laundry
b. With the dishes
c. With the instruments
d. Alone
21. According to the American Animal Hospital Association, SOP refers to
a. Synopsis of procedure
b. Standard operating procedure
c. Station of preference
d. Situation of patients
22. The employees’ “right to know” is part of
a. The Animal Welfare Act of 1973
b. The Institutional Animal Care and Use Committee by laws
c. OSHA guidelines
d. Life insurance plans
23. OTC refers to
a. Owner’s top complaint
b. Over the counter
c. Obstructed trachea condition
d. Obese tomcat
24. The term informed consent usually is in reference to
a. The purchase of pharmaceuticals
b. Hospital discharges
c. Anesthesia and/or procedures, surgical or otherwise, that have been explained to the owner
d. Permission to initiate a diet change
25. For a veterinarian to prescribe treatment or medication, there must be a
a. Prescription pad and pen available in the exam room
b. Documented patient
c. Confirmed diagnosis
d. Patient, veterinarian, and client relationship
26. All documentation in the patient’s medical record should be signed
a. Using red ink
b. With the initials of the person doing the documentation
c. At the end of the hospitalization
d. By the owner
28. What color ink is most appropriate to use when marking in medical records?
a. Red because it is more noticeable
b. Black because it photocopies well
c. Green because it is easy to read
d. Any color that is available
29. Changing a medical record in any way is illegal and constitutes
a. Harassment
b. Tampering
c. Poor care
d. An approach to neatness
30. To correct a mistake in a medical record
a. Use liquid paper and start over
b. Erase it as best you can and write over the erased area
c. Draw a line through it, label it as an error, and initial it
d. Strike it out with red ink
31. Discussion of a patient’s records with outside parties
a. Is okay as long as you do not benefit financially
b. Is a normal and common practice
c. Is a breach of confidentiality
d. May benefit the patient’s well-being
32. Cage cards should contain all of the following information, with the exception of
a. Species/breed, gender, date of birth
b. Reason for visit
c. Name
d. Date of last visit
33. Medical records must be maintained for a certain amount of time. Although this varies from state to state, the generally accepted minimum storage time is
a. 3 years
b. 2 years
c. 7 years
d. 1 year
34. Health records issued for small-animal interstate travel are valid for how many days?
a. 10 days
b. 30 days
c. 15 days
d. 21 days
35. If consent forms are signed by a minor, they
a. Are not legally binding
b. Are frequently not legible
c. Are valid only if the minor is the client
d. Are valid only after a 10-day waiting period
36. Which of the following aspects of a written job description would you deem most important?
a. Performance of essential skills
b. Educational requirements
c. Amount of experience
d. Physical requirements and personality traits
37. Which of the following statements is the least appropriate use of a job description?
a. To recruit and select new employees
b. To review performance of employees
c. To determine salary
d. To determine disciplinary action by personnel when needed
38. Which of the following would be the least profitable place to advertise a professional position for a licensed veterinary technician?
a. Local newspaper
b. Employment agency
c. Professional school
d. Professional journal or magazine
39. Which term is defined as a vocation or occupation that requires advanced education and training and involves intellectual skills?
a. Professionalism
b. Professional expectations
c. Professional ethics
d. Profession
40. The most important skill that a successful hospital manager can have is the ability to
a. Hire new employees
b. Communicate well with others
c. Terminate employees
d. Schedule work hours so that all busy times and areas are well staffed
41. Written job descriptions
a. Do not change for a specific job
b. Should be general guidelines rather than detailed descriptions
c. Cannot legally state that a disability would make a job candidate unacceptable
d. Should detail only the responsibilities of the position and not the special skills required
42. Which of the following questions should not be asked on a job application or during a job interview?
43. Good client communication skills require that you
a. Ask probing, leading questions to attain information on medical history
b. Be a good listener but do not make eye contact with the client
c. Use the patient’s name only, not the client’s name, in conversation
d. Be skillful in the use of words and observe appropriate body language
44. When obtaining the medical history on a new patient, which information is of least importance?
a. Dates of previous immunizations and heartworm prevention
b. Previous veterinarian/clinic used
c. History of previous illnesses or surgical procedures
d. History of allergies
45. Most new clients with companion animals select a veterinarian based on
a. A recommendation from a friend
b. Discounted fees
c. Convenience of practice location
d. Personality of staff
46. Which of the following is the least appropriate reason to terminate an employee?
a. Unsatisfactory performance of duties
b. Elimination of a position
c. Excessive tardiness or absenteeism
d. Dishonest or unethical behavior in the performance of duties
47. Concerning personnel files, which statement is least accurate?
a. Employee files should be kept in a locked, secure cabinet that is accessible to management only
b. Each employee should have a separate file in which all materials related to employment are stored
c. An employee should have access to his or her personnel file at any time without supervision
d. Any grievance against an employee should be kept in his or her file
48. A personnel record should contain all of the following except
a. The original application, reference letters, and résumé
b. An employee record form with date of hire, salary, and employment history
c. A record of benefits, vacation times, and places visited
d. Performance evaluations and pay raises
49. Staff meetings
a. Should be held regularly during a lunch or dinner break
b. Should include full-time employees only
c. Should be very informal and unstructured
d. Should be part of every employee’s compensation package
50. Some interview questions are unlawful or discriminatory and must not be asked. All of the following topics would be considered unlawful questioning except
a. Age
b. National origin
c. Gender
d. Religion
51. Concerning management of a veterinary practice, which of the following is least likely to influence client compliance and satisfaction?
a. Quality communication to inform and educate the client on treatment options
b. Delivery of quality medical care for the patient
c. The caring attitude of the veterinary team
d. Cost-cutting practices for medical services
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